You can permanently delete your BuyRentBorrow™ account and personal data at any time. This page explains how to request it, exactly what is erased, what we are legally required to keep, and how long it takes.
📱 Delete from within the app
The quickest way, if you can sign in:
- Sign in to BuyRentBorrow™ (in the app or at the website).
- Go to Profile.
- Scroll to the “Delete account permanently” section.
- Tap Check if I can delete, then confirm with your password.
Your account is signed out and hidden immediately. Your personal data is then erased after the protection hold described below.
✉️ If you can't sign in
Email privacy@buyrentborrow.com from the email address on your account, with the subject “Delete my account.” We'll verify that you own the account and process the deletion for you. No app or account access is required to make this request.
🧾 What's deleted, and what's kept
Permanently erased
- Your name and username
- Email address and phone number
- Home and pickup/shipping addresses
- Any saved location coordinates
- Profile bio and notes
- Saved payment methods (card tokens, last-4, etc.)
- The contents of your messages
Kept (only as required)
- Anonymized transaction records (amounts, dates) for tax, accounting, and dispute resolution — no longer tied to your identity
- One-way fraud-prevention fingerprints (irreversible hashes — they contain no readable personal data)
- A minimal record that terms were accepted
- Payment records held by Stripe under its own retention policy
⏳ How long it takes (and why)
Card payments can be disputed (charged back) for up to about 120 days after a transaction. To be able to resolve any dispute fairly, we keep your personal data until that window closes on your most recent transaction, then apply a 30-day grace period, and then permanently erase it. If you have no recent transactions, only the 30-day grace period applies.
This delay also protects the community: it prevents someone from committing fraud, deleting their account, and immediately re-registering to do it again.
↩️ Changed your mind?
Before your data is erased (during the hold/grace period), you can cancel simply by signing back in — your account is restored. Once erasure has completed, it is permanent and cannot be undone.
⚠️ One thing to finish first
For everyone's protection, you can't start deletion while you still have open obligations — a sale within the last 7 days, a payment or dispute in progress, or an item out on rent/borrow (owed to you or by you). Resolve those first, then you're clear to delete.
Questions about deletion or your data?
Contact us at privacy@buyrentborrow.com. See also our Privacy Policy.